Leaks that go unnoticed for weeks
Most utilities don't catch leaks or bursts until a customer complains or a bill spikes.
AquaTrakr scans all accounts after every data cycle to catch problems early.
Find leaks before your customers do
AquaTrakr™ is a SaaS-based leak detection/notification and customer portal solution for water utilities using AMI systems. We help you catch leaks early, alert customers quickly, and prevent property damage.
What we solve
Your AMI system collects data,
but who's actually using it?
Most utilities have invested in AMI, but still face these daily challenges.
AMI systems don’t talk to customers
AMI systems collect valuable data but can’t notify customers when something is wrong.
AquaTrakr lets you send alerts via text, email, or phone the moment an issue is detected.
High bills arrive without warning
Customers have no visibility into their usage until the bill lands.
AquaTrakr self-service portal gives them 24/7 access and catches problems before they become disputes.
Enterprise tools are outside of a small utility budget
Most portal solutions were built for large utilities and priced accordingly.
AquaTrakr delivers what actually matters without the bloat or the bill.
How AquaTrakr works
The complete platform for
water intelligence
4 steps from raw meter data to resolved customer issues.
1. Connect
Your existing AMI and customer data, linked via secure SFTP file transfer/API in days. Encrypted data ingestion with automated format validation. No complex IT project required.
2. Detect
Automatically scan every data delivery for leaks, bursts, and anomalies across all accounts. Multi-model anomaly detection across every meter, every cycle.
3. Notify
Flagged accounts surface in a smart queue with full context for 2-click review and customer notification. AI-ranked by severity score and estimated financial impact.
4. Resolve
Residents track usage and manage alerts in a self-service portal that cuts call volume by 30%. Event-driven notifications. No polling. No delays.
AquaTrakr integrations
Seamlessly connected
to your infrastructure
We securely integrate with the AMI & billing systems you already use.
No custom development or heavy IT work required.
Sensus
Aclara
Neptune
Badger
Itron
Mueller
Kamstrup
Caselle
Springbrook
Tyler Technologies
Harris
And more...
AquaTrakr ecosystem
Two workspaces with
one source of truth
Specialized interfaces designed for the distinct needs of your customers and utility staff.
For your customers...
One clear signal: All Good, Action Needed, or Critical Alert. If something's wrong, your customers will know the moment they log in.
For your staff...
See critical alerts, meter health, and unresolved issues the second you log in. Every core action is reachable in two clicks to move your team from data-hunting to action.
Simple pricing
Professional tools with
transparent pricing
An all-access platform that scales with your infrastructure.
No complex tiers or hidden fees.
Simple, Scale-Based Pricing.
Setup
A one-time setup fee based on the number of metered accounts in your water system.
Subscription
A recurring monthly fee also based on meter count.
What's included? Everything.
Onboarding & Integration
From secure data connection to go-live, we handle AMI and billing integration via SFTP file transfer/API and stay with your team through every step of setup. No IT burden. No write-back, no attack surface.
System Configuration
Custom leak parameters, notification templates, and branding.
Training for Every Role
Role-specific onboarding that focuses on the exact workflows your team needs to know to succeed.
Human Support
Phone and email support from people who know water utilities. No bots, no tickets.
Live in 30 days
From contract to go-live in 30 days or less. We stay with your team through launch.
About us
We built the platforms you already use
JB Software Solutions was founded with one straightforward goal: build practical software for the organizations that enterprise vendors consistently overlook. We focus on usability, real-world adoption, and delivering technology that actually gets used, not just installed and forgotten.
Our team has deep roots in the water utility software space. We know what works, what doesn't, and why so many portals go unused. We're pouring all that expertise into AquaTrakr. It's focused, affordable, and designed for the people who actually use it every day.
Our philosophy in three words:
Detect. Explain. Act.
How we build
Our Product Philosophy
At AquaTrakr, we treat design as a core engineering discipline, ensuring every interaction is as intuitive as it is powerful.
From WCAG-compliant accessibility to field-testing with real users, this philosophy ensures that our products are usable, effective, and delightful.
Always Human-Centered
If users don't understand it, they won't use it. We design for real people.
Focused, not bloated
We build exactly what's needed, not everything possible.
Fast to implement
Lightweight integration and minimal disruption to your team.
Always improving
We run tests and request opinions to make constant improvements.
Contact us
Is AquaTrakr right for your utility?
We'll show you a live demo based on your business challenges.
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